This SureFeedback review is for freelancers, agencies and designers who are tired of client feedback arriving as long emails and blurry screenshots, plus the classic “the button on that page, you know the one”.
SureFeedback, which used to be called ProjectHuddle, lets clients click anywhere on a live website, a mockup or a PDF and leave a comment pinned to that exact spot. No guessing which button they meant.
I’ll show how the self-hosted setup works, how it compares with the cloud version, what it costs in 2026, and the alternatives worth trying. If you only build one or two sites a year, you may not need it at all, and I’ll explain why.
- Why Client Feedback Goes Wrong Without a Tool
- SureFeedback Review: Is It the Best?
- How to Collect Client Feedback with SureFeedback (Self-hosted)
- Other Ways to Collect Feedback (And Why a Plugin Wins for Design Work)
- SureFeedback Alternatives
- Who Should Use SureFeedback?
- FAQs Related to SureFeedback Review
- Final Verdict
Quick answer: SureFeedback (formerly ProjectHuddle) lets clients pin comments on live sites, mockups and PDFs. It comes in cloud and self-hosted versions, and the review walks through the self-hosted setup. Pricing, pros, cons and alternatives are covered. Best for: freelancers and agencies collecting client feedback on several design projects. Occasional site builders may be fine with email or other simpler methods.
Why Client Feedback Goes Wrong Without a Tool
If you build websites for clients, you’ve seen this. A client sends a 20-point email. Half the points don’t say which page.
Some refer to the mobile view, some to desktop. A few contradict each other. You reply with questions, wait two days, and the project slips.
The problem isn’t the client. It’s the channel. Email, chat and spreadsheets strip out context: which page, which element, which screen size, which browser.
A visual feedback plugin keeps that context attached to every comment, which means fewer questions, faster fixes and a clear record of what the client asked for and approved.
SureFeedback Review: Is It the Best?
About SureFeedback
SureFeedback is a visual feedback and collaboration platform built for websites, mockups, and design projects.
It lets clients and team members click directly on a page element to leave contextual comments, eliminating the need to describe changes in lengthy emails or annotate screenshots manually.
Originally known as ProjectHuddle, the tool was acquired by Brainstorm Force and rebranded as SureFeedback. It comes in two versions: a self-hosted WordPress plugin and a fully managed cloud platform.
How SureFeedback Works
Self-hosted Version
You install the SureFeedback plugin on one WordPress site, which becomes your feedback dashboard. Then you connect client sites:
- WordPress client sites: install the free SureFeedback Client Site plugin (on WordPress.org) and connect it to your dashboard. It syncs logged-in users so your client doesn’t need a separate account.
- Non-WordPress sites: paste a small JavaScript snippet into the site.
Comments, screenshots and statuses are stored on your own server.
Cloud Version
SureFeedback Cloud runs on SureFeedback’s servers, so there’s nothing to host or update.
You add sites to your workspace and connect them with the Cloud Connector plugin (WordPress) or the script. Good if you don’t want another WordPress install to maintain.
Key Features of SureFeedback
Let us see some of the best features of the plugin below.
Pinned Comments on Live Websites
Your client turns on feedback mode, clicks any element, and types a comment.
The comment is pinned to that spot, and SureFeedback captures a screenshot along with page and device details. You see exactly what they saw.
Feedback on Mockups and PDFs
Upload design images (JPG, PNG) or PDFs and collect pinned comments before anything is built.
Useful for approving homepage designs, logos or print files.
Guest Commenting
Clients can comment with just a name and email.
No login, no password reset emails, no “I can’t get in”. This alone removes a lot of friction.
Kanban Board and Statuses
Every comment becomes a task. Assign it to a teammate, move it between Open, In Progress and Done, and attach files in the thread.
Your team works from a list, not an inbox.
Approvals
Clients can approve a page or a mockup with one click.
That gives you a clear sign-off record if scope questions come up later.
Private Comments
Your team can leave internal notes the client doesn’t see.
White Label
Rebrand SureFeedback with your agency’s name, logo and colours, so clients see your tool, not a third-party product.
Email Notifications
Both sides get notified when comments are added, replied to or resolved.
Theme choice affects how fast you can turn feedback into fixes. Our guide on choosing a WordPress theme and the GeneratePress review explain why lightweight themes save time on client work.
SureFeedback Review – Pricing Plan
Let us see the plan details of SureFeedback.
Self-hosted WordPress Plugin
| Plan | Price | Projects | Users |
|---|---|---|---|
| Self-hosted | $99/year | Unlimited | Unlimited |
SureFeedback Cloud
| Plan | First year | Renewal | Sites | Mockups |
|---|---|---|---|---|
| Starter | $199 | $299/year | 5 | 5 |
| Professional | $349 | $499/year | 20 | 20 |
| Business | $699 | $999/year | Unlimited | Unlimited |
All Cloud plans include every feature: up to 200 team members, 100 workspaces, unlimited comments, private comments, screenshot annotations, approvals, analytics, notifications and priority support. Cloud has a 7-day free trial and a 7-day refund window. Check the self-hosted refund terms at checkout.
Which to pick? If you already run WordPress sites and are comfortable maintaining one more, the self-hosted plan is much cheaper and has no project or user limits. Choose Cloud if you’d rather not host anything or if your clients’ sites are mostly non-WordPress.
SureFeedback Review – Pros and Cons
What we like
- Self-hosted plan is cheap for agencies: unlimited projects and users for $99 a year.
- You own your feedback data on the self-hosted version
- Guest commenting removes login friction for clients
- Works on non-WordPress sites too
- Kanban board, approvals and private comments cover a full review workflow
- White label for agencies
What we don’t like
- Self-hosted means one more WordPress site to update, back up and secure
- Cloud pricing jumps on renewal (Starter goes from $199 to $299)
- The Client Site plugin has mixed WordPress.org reviews, with some users reporting connection issues; test on a staging site first
- Fewer native integrations with dev bug trackers (Jira, GitHub) than SaaS tools built for QA teams
- Short 7-day trial and refund window on Cloud
Our guide to protecting a WordPress site helps you hand over something your client won’t need to call you about.
How to Collect Client Feedback with SureFeedback (Self-hosted)
- Buy the self-hosted plugin and install it on the WordPress site you’ll use as your dashboard.
- Go to SureFeedback > Add New Website Project and enter the client site’s URL.
- On the client’s WordPress site, install the SureFeedback Client Site plugin and paste the connection details. For a non-WordPress site, add the script before the closing body tag.
- Set permissions: who can comment, whether guests can comment, and whether the toolbar shows for logged-out visitors.
- Invite your client by email and send them a two-line guide: “Click the comment icon, click anything on the page, type your note.”
- Work through comments on the Kanban board and mark them Done as you fix them.
- Ask the client to approve the page when everything is resolved.
Other Ways to Collect Feedback (And Why a Plugin Wins for Design Work)
| Method | Good for | Problem for website projects |
|---|---|---|
| Quick one-off questions | No context, threads get lost | |
| Feedback forms | Structured surveys after launch | Can’t point to an element |
| Project management tools | Tracking tasks | Client still has to describe where the issue is |
| Visual feedback plugin | Design and build reviews | Needs setup per site |
Forms still have a place. For customer surveys and post-launch feedback from visitors, a form or survey plugin is the better fit. See our best WordPress form builder plugins and best WordPress survey plugins, or our WPForms review.
SureFeedback Alternatives
| Tool | Type | Best for |
|---|---|---|
| Marker.io | SaaS | Teams that send feedback straight into Jira, Trello, GitHub or Asana |
| BugHerd | SaaS | Agencies that want a visual bug tracker with a task board |
| Feedbucket | SaaS | Feedback that syncs into your existing project management tool |
| Userback | SaaS | Product teams collecting feedback from users, not just clients |
| Ruttl | SaaS | Designers reviewing live sites and mockups on a budget |
Most of these charge monthly per project or per seat. SureFeedback’s self-hosted flat price is its biggest advantage for WordPress agencies with many clients.
Who Should Use SureFeedback?
- WordPress freelancers and agencies: the self-hosted plan pays for itself after one project that doesn’t drag on.
- Designers: mockup and PDF feedback before development saves rework.
- In-house web teams: private comments and approvals keep stakeholders aligned.
- Not ideal for: QA teams that live in Jira and need detailed browser logs on every report.
If you build client sites in WordPress, our list of essential WordPress plugins is a good checklist for every new build.
FAQs Related to SureFeedback Review
What is SureFeedback?
SureFeedback is a visual feedback tool for websites, images and PDFs. It was called ProjectHuddle before it was rebranded.
Is SureFeedback free?
No. The Client Site connector plugin is free on WordPress.org, but you need either the paid self-hosted plugin or a Cloud plan. Cloud has a 7-day free trial.
Does SureFeedback work on non-WordPress sites?
Yes. You can collect feedback on Shopify, Webflow, HTML and other sites by adding a script.
Do clients need an account to leave feedback?
No. Guest commenting lets them leave feedback with a name and email.
Can I white label SureFeedback?
Yes. You can replace SureFeedback’s branding with your own.
Cloud or self-hosted: which is better?
Self-hosted is cheaper and has no limits if you’re comfortable maintaining a WordPress site. Cloud is easier and better for teams that don’t want to host anything.
Final Verdict
SureFeedback solves a real, daily problem for anyone who builds websites for other people: getting clear, specific feedback in one place.
The self-hosted plan at $99 a year with unlimited projects and users is excellent value for WordPress agencies. Cloud costs more but removes the hosting chores.
Test the client connection on a staging site before rolling it out to every client, and you’ll likely cut your revision rounds noticeably.
